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Policies

Welcome Message

Thank you for stopping by Pleats On Sheets! 
My name is Christine and I am the designer/creator of everything in my shop.

Thank you for your patience, my two hands are working as fast as they can in order to get you your purchase as soon as possible.

IF you send me a message, please allow 24 hours for a response. I try my best to respond as quickly as possible! 

Payment Policy

I accept all major credit cards and payments made through PayPal.
I will not start on a design until the item has been paid in full.

Shipping Policy

TURN AROUND TIME FOR ALL DECORATIONS IS 1-2 WEEKS. Unless you purchase a rush order, in which the order will be shipped within 3-7 days.

All Items ship USPS Priority 2-3 day shipping. I ship daily MON-FRI and occasionally SAT of every week.

You will receive tracking information as soon as the package ships. Please give 24-48 hours for tracking to update before contacting me.

All International orders ship USPS First Class mail. If you are an international buyer and would like faster shipping please send me a message to discuss pricing. 
PLEASE BE SURE TO PROVIDE CORRECT MAILING ADDRESS!! I use the address provided at checkout. Once shipped, I can not fix any address issues and contacting the post office will be your responsibility. 

Refund Policy

If any product is damaged while in route to you I will replace the product or refund your money, but you will need to contact me no later than 48 hours after the product has arrived at your doorstep as well as provide pictures of the damage.

Additional Information

Please follow the steps I have outlined on each listing when purchasing. I use those notes to create and design each order.

If you don't leave a note upon checkout the order will come as pictured in the listing. A name will not be included on your fan set if you do not provide me with one. 

If some color choices are missing from the note I will choose what looks and matches best.

I DO NOT send proofs of custom designs, but I WILL contact you if I have any questions about your order specs or if some of the notes are unclear. :) If you don't hear from me it just means that I understood your order and it is being made to perfection.

Thank you!!